Returns and withdrawal

14-day right of withdrawal

If you bought as a consumer, you have 14 days from the day you collected or received your order to withdraw, without giving a reason. Email info@bison-coffee.com with your order number, or use the model form below.

Return the products to us within 14 days of telling us, unopened and in their original packaging. Return costs are yours unless the product was wrong or defective. We refund the full amount paid, using the original payment method, within 14 days of receiving the products.

Exceptions: opened bags of coffee or other food products cannot be returned for hygiene reasons (Consumer Code, article L221-28, 5°).

Wrong or damaged order

Tell us within 48 hours of collection with a photo and your order number. We will replace the product or refund you, including any return cost. Beyond that, the legal guarantees of conformity and against hidden defects still apply.

Model withdrawal form

To: Bison Coffee EURL, 563 Rue de la Prairie, 73350 Bozel, France, info@bison-coffee.com I hereby give notice that I withdraw from my contract of sale of the following goods: ... Ordered on / collected on: ... Order number: ... Name and address of consumer: ... Date: ...

Trade accounts

The right of withdrawal applies to consumers only. Professional customers should report any problem with a delivery within 48 hours; we replace or credit non-conforming products.